Returns and exchanges
Request a return of eligible unused, sealed products within 14 days of receipt.
Eligible products
Provide the order number or receipt within 14 days of receiving the order. Products must be unused, sealed and in original packaging with accessories. Acceptance follows inspection and order verification.
Medicines and sensitive items
Medicines, refrigerated products, infant food and opened hygiene products are not accepted for change-of-mind returns. Report defects, dispensing errors or delivery damage promptly for pharmacist review and an appropriate remedy. Coordinate transport and storage before returning sensitive items.
Requesting a return
For orders linked to your account, open order details and submit a return request with the reason. For guest orders or if you need help, contact 773355040 with your order number and a description. Wait for staff instructions before sending products back.
Costs and refunds
We explain the return method, costs and exchange or refund decision after reviewing the case. For store errors or damaged deliveries, staff arrange the remedy and related costs. Once approved, we confirm the refund amount and method appropriate to the original payment. Refund transfers are not automatic.